TOWARDS THE BEST SERVICE DELIVERY AROUND CUSTOMERS’ REQUIREMENTS.

 

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Federal University Oye Ekiti played host to the National Universities Commission (NUC), and Parastatal Service Committee (PSC) 1st quarter meeting on Thursday, 27th March, 2019 at the Faculty of Social Science lecture theatre. To grace the occasion were a delegation of focal officers of SERVICOM from various universities across the geo-political zones of the Federation.

Speaking at the event, Vice Chancellor, Professor Kayode Soremekun represented by Dean, Faculty of Engineering, Professor, B.A. Alabadan, stated that FUOYE among its contemporaries has conformed to SERVICOM guidelines and principles by setting up modalities to guarantee customer satisfaction and equally ensuring that excellent services are delivered to clients and their grievances addressed without delay. He also added that the management seek to defend the values and integrity of the university by ensuring that services are delivered efficiently, effectively, promptly and in fairness; thus, the need for quality service delivery and customer’s satisfaction becomes a core collective responsibility.


The chief executive also hinted that although in its infant stage, FUOYE SERVICOM has nevertheless advanced efforts to ensuring that FUOYE becomes one of the best University in service delivery around customer’s/client requirements. To achieve the lofty standards set before it, he said, FUOYE SERVICOM would ensure that customers have unhindered access to information, sensitive to the needs of all, responsive to all enquiries, give sustained and undivided attention to customers’ complaints, provide efficient feedback mechanism and e4qually maintain staff to student relationship. To top it all, ensure the provision of academic programs that are pertinent to Nigeria’s developmental needs and priorities. He finally enjoined all stakeholders to ensure that suggestions, complaints, feedback and cases of service failure are reported to the designated Grievance Redress Centers.


Also speaking, were the duo of Mrs. Adebukola Olatunji and Professor David E.E. Ogbeifun who stated the purpose of the programme which was to develop service improvement plans and best ways to deliver these services most efficiently. A customary action they both corroborated happens every three months. She also stated that the officials were formally here to establish service charter for the young institution. According to her, the service charter would seek to highlight the vision and mission of the university, services rendered and performance evaluation, stakeholders’ participation and complaints policy. The charter would also be subject to periodic reviews to reflect necessary changes in policy and organizational structure in order to reposition the University for Improved Service Delivery so as to meet up with FUOYE’s goals and objectives.


The SERVICOM core values are to promote excellent service delivery by giving the best and world class service and achieving excellence, act with honesty and integrity, not compromising the truth, being efficient and effective in their approach to improving service delivery and also committed to service that impacts lives of the citizens.


On a final note, Prof. E.E. Ogbeifun urged anyone seeking redress services to exhaust all legal means without desirable results, then one could resort to SERVICOM unit for more justifiable action on such matter in order to get satisfied service.
The Servicom Unit Head, Dr. Anthony A. Fajimi gave a profound appreciation to those who made this event a wonderful and interesting episode as that was the first of its kind in the history of this noble university.

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